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Legal

Privacy Policy

What information we collect, and how it is used.

Secure document storage representing customer privacy

What we collect

We hold the information needed to run your accounts and meet our legal obligations: who you are, how to contact you, your transactions, and the devices you use to bank with us.

How it is used

Your information is used to operate your accounts, prevent fraud, meet regulatory requirements and improve our service. We do not sell your personal information, and we only share it with third parties where the law requires it or where a service you asked for depends on it.

Your rights

You can request a copy of the information we hold, ask us to correct it, or ask for it to be deleted where we are not legally required to keep it. Requests are answered within the statutory time limit.

  • Request a copy of your data
  • Correct information that is wrong
  • Ask for deletion where the law allows
  • Change your marketing preferences at any time

Still have a question?

Our bankers are happy to talk it through, whether you bank with us already or are just considering it.