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Legal

Terms of Service

The agreement between you and the bank.

Banking agreement and fountain pen on an executive desk

Your accounts

These terms explain how accounts are opened, operated and closed, including what happens if an account is dormant and how notice periods work.

Your responsibilities

Keeping your sign-in details private, keeping your contact details up to date, and telling us promptly about anything suspicious are the main obligations on your side.

Fees, interest and disputes

How charges and interest are calculated and applied, when we may change them and how much notice you receive, and the steps for resolving a disagreement if one arises.

  • Charges are notified in advance of taking effect
  • Interest calculation is explained in your account summary
  • Disputes follow our published complaints process

Still have a question?

Our bankers are happy to talk it through, whether you bank with us already or are just considering it.